Payment Support

At CANDLEZ, we aim to make your shopping experience and Payment Support seamless and secure.
All online transactions are processed safely through our trusted payment gateway, Razorpay, which supports a wide range of payment options for your convenience.

Understanding Payment Support

You can pay using all major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

Both domestic and international cards are accepted.

2. Bank Transfers

We also support direct bank transactions through:

  • Net Banking — available from 58 major Indian banks

  • NEFT, IMPS, and RTGS transfers

3. Digital & Mobile Payments

Enjoy fast and easy digital payment methods, including:

  • UPI (Unified Payments Interface) — Google Pay, PhonePe, Paytm, BHIM, and others

  • Digital Wallets — Airtel Payments Bank, Mobikwik, Jio Money, Freecharge, etc.

4. Credit & EMI Options

For added flexibility, Razorpay also supports:

  • Pay Later options — LazyPay, ePayLater, Amazon Pay Later

  • EMI (Equated Monthly Installments) on eligible cards

  • Cardless EMI via supported banks and financial partners

5. International Payments

In select cases, international cards and cross-border payments are accepted, subject to Razorpay’s policies.

All transactions are SSL-secured and processed directly on Razorpay’s encrypted servers to ensure the highest level of safety and confidentiality for your data.

What is Payment Support?

Payment support refers to the various services that assist individuals and businesses in managing their transactions effectively. This includes helping customers resolve any issues related to payment processing, such as refunds, chargebacks, or transaction disputes. Essentially, it provides the guidance necessary to ensure that payments are completed smoothly, which is crucial, because any hiccup can lead to customer dissatisfaction or lost sales.

Why is Payment Support Important?

Payment support is vital for customer retention and overall business success. When customers encounter issues, having a responsive support system in place increases their trust and loyalty. For example, if a customer has trouble with a payment, quick assistance can recover their confidence, and they are likely to return for future transactions. Therefore, establishing strong payment support channels can significantly improve user experience and foster long-term relationships.

How to Enhance Payment Support?

To enhance payment support, businesses should implement multiple communication channels such as chat support, email, or toll-free numbers. Furthermore, training staff to understand common payment issues ensures that they can provide rapid solutions. Companies should also consider feedback from their customers, so they can identify gaps in their payment support services and address them effectively. By optimizing these aspects, businesses can create a more seamless payment experience for their customers.