Disclaimer

Website & Product Disclaimer

1. Handmade Nature & Variations

Disclaimer: All CANDLEZ products are hand-poured and crafted in small batches.
We embrace the uniqueness of this process — slight variations in colour, texture, size, scent throw, or minor surface patterns such as wet spots or frosting are natural characteristics of pure wax and are not considered defects.

These subtle imperfections are a hallmark of authentic craftsmanship and do not qualify for refund or replacement.

2. Safety & Proper Usage

Customers are solely responsible for the safe use and handling of  CANDLEZ products.
Please follow all safety guidelines provided with each candle.

  • Never leave a burning candle unattended.

  • Keep away from children, pets, drafts, and flammable materials.

  • Always place on a stable, heat-resistant surface.

  • Trim the wick to ¼ inch before each use.

  • Discontinue use when ½ inch of wax remains.

Failure to adhere to safety instructions may lead to fire hazards or injury.

3. Product Information & Colours

CANDLEZ strives to present its products as accurately as possible.
All product imagery is photographed using the actual handmade candles. In certain cases, AI-generated visuals may be used to represent a candle’s artistic theme, mood, or environment.

Slight variations in colour, texture, and finish may occur due to:

  • The natural nature of handcrafted production.

  • Individual screen and monitor display differences.

These variations enhance the individuality of each piece and are not considered faults.

4. Limitation of Liability

To the fullest extent permitted by law, CANDLEZ and its artisans shall not be held liable for any direct, indirect, incidental, or consequential damages, losses, or injuries arising from:

  • Misuse or neglect of the product.

  • Improper handling or storage.

  • Fire, property damage, or personal injury related to product use.

By using CANDLEZ products, you acknowledge full responsibility for safe handling and adherence to provided instructions.

5. External Links & Content

The CANDLZ website may contain links to third-party websites or external content.
CANDLEZ is not responsible for, and does not endorse, any external content, practices, or policies beyond its own website.

Users are advised to review third-party site policies before engaging with them.

Acknowledgement

By purchasing, lighting, or using any CANDLEZ product, you confirm that you have read, understood, and agreed to all terms stated in this disclaimer.